Privacy Policy
Effective Date: July 10, 2025
Company: Code Alpha AI Pty Ltd (ABN: 33 688 114 829)
Website: www.codealpha.ai
1. Introduction
This Privacy Policy explains how Code Alpha AI Pty Ltd (“we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We may collect the following types of information:
Personally Identifiable Information (PII): name, phone number, email address, business address, payment details, login information.
Business Information: company name, role, industry, size, and service requirements.
Technical Information: IP addresses, browser types, operating systems, device identifiers, and analytics.
Cookies & Tracking Data: data about browsing activity, preferences, and interactions with our site.
3. How We Collect Information
Directly from you (when you fill forms, request quotes, or communicate with us).
Automatically (via cookies, analytics, and log files).
From third parties (payment processors, CRMs, or authorised partners).
4. Who Collects the Information
Code Alpha AI Pty Ltd collects and manages your personal information.
Certain third-party service providers (payment gateways, hosting providers, analytics platforms) may also collect and process data on our behalf.
These providers act under strict agreements that limit their use of personal information to service delivery only.
5. How We Use Personal Information
We may use personal information to:
Deliver and improve our AI automation services.
Configure and customise AI agents to your needs.
Process payments and manage accounts.
Communicate with you about projects, invoices, and updates.
Send marketing communications (you can opt out anytime).
Comply with legal obligations.
6. With Whom Information May Be Shared
Internally: only authorised employees of Code Alpha AI.
Externally: third-party service providers (hosting, analytics, payment processors, CRM platforms) strictly for operational purposes.
Legal Obligations: regulators, government authorities, or law enforcement when required by law.
We do not sell, rent, or trade personal information.
7. Storage and Security of Information
Information is stored securely using industry-standard security practices.
Sensitive data (such as payment details) is encrypted during transmission.
Access to personal data is restricted to authorised staff only.
Regular audits and system checks are conducted to maintain security.
8. Cookies and Tracking
We use cookies to improve website functionality, track usage, and enhance user experience.
Cookies may store preferences, login information, and analytics data.
You may disable cookies via your browser, but this may impact functionality.
9. Use of Login Information
We may log details such as IP addresses, ISPs, browser types, and site navigation data. This helps us:
Analyse usage trends.
Administer and improve our website.
Prevent fraud and maintain system security.
10. Third-Party Access
Some service providers we partner with may require limited access to personal information. Examples include:
Payment providers for processing transactions.
Analytics tools (e.g., Google Analytics).
Hosting providers (servers may be located inside or outside Australia).
We ensure that these third parties meet appropriate privacy and data security standards.
11. Your Rights: Access, Correction & Deletion
You may request access to personal information we hold about you.
You may request correction of inaccurate or incomplete information.
You may request deletion of your information, subject to record-keeping and legal compliance obligations.
To exercise your rights, contact us at hello@codealpha.ai.
12. Choices and Opt-Outs
You may opt out of marketing communications at any time.
You may disable cookies in your browser settings.
You may request to restrict how we use your data.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated Effective Date.
14. Complaints & Contact Information
If you have concerns about how we handle your information:
Code Alpha AI Pty Ltd
Email: hello@codealpha.ai
